New + Improved Canterbury College Phone Line Menu Options & Ranking

Dear Parents & Carers,

Here at Canterbury College we are always striving to improve our communications with you, based on your feedback to us.

And one simple service, that we know has been a source of some frustration, is our automated phone line menu options and their ranking.

We have listened to your feedback, and consulted with our front desk staff, customer service staff and admin teams, to simplify and reorder the options presented to you, when you call in for assistance.

Our new phone menu below now reflects the actual ‘real world’ volume and types of incoming calls – starting with the most common request up front, then cascading down from there.

This will save you time on the phone waiting for your most likely call option to come up.

The new system was implemented on Wednesday this week, so please email us if you experience any problems or errors over the phone, with these revised menu options – 

Thank you for your patience while we worked through this college-wide project.

And we remain only too happy to help you over the phone with anything you might need, or any questions you might have!

Kind regards

The Canterbury IT Department, Comms Team & Admin Departments

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Welcome to Canterbury College.

For Student Absences, please press 1.

Thank you for calling the Student Absentee Line.

Please leave the student’s full name and year level, the reason for their absence, and your full name and phone number after the beep. Thank you. *Goes to message bank*

For Care Central – including Sick Bay – please press 2. 07 3299 0892

For the Early Learning Centre, please press 3. 07 3299 0862

For Junior School, please press 4. 07 3299 0847

For Canterbury’s Outside School Hours Care, please press 5. 07 3299 0846

For Secondary School, please press 6. 07 3299 0843

For College Services like IT, Finance, the Uniform Shop, and Enrolments, please press 7.

  • For IT Services, press 1. 07 3299 0950
  • For the Family Liaison Finance Officer, press 2. 07 3299 0807
  • For the Accounts Department, press 3.​​​​​​​ 07 3299 0888
  • For the Uniform Shop, press 4.​​​​​​​ 07 3299 0925
  • For the Enrolments Department, press 5.​​​​​​​ 07 3299 0822
  • And for all other service enquiries, please press 6.

For Co-Curricular Sports and Performing Arts enquiries, please press 8.

  • For the Sports Department, press 1.​​​​​​​ 07 3299 0804
  • For the Performing Arts Department, press 2.​​​​​​​ 07 3299 0812

For Canterbury’s Aquatic, Tennis and Athletics Centre, please press 9.

  • For the Tennis Centre, press 1.​​​​​​​ 07 3299 0900
  • For the Aquatic Centre, press 2.​​​​​​​ 07 3299 0900
  • For the Athletics Centre, press 3.​​​​​​​ 07 3299 0848

And for Canterbury’s Principal’s Office, please press 0.​​​​​​​​​​​​​​ 07 3299 0836

Please stay on the line to hear these options again.